Privacy Policy

Information on how we protect your personal data.

This policy applies to personal information held about individuals. It does not apply to information that we hold about companies and other organisations.

1. Introduction

Broad Tele puts great importance on the protection of your privacy. This policy explains how we may collect information about you and then use it in order to satisfy your particular needs. It also outlines some of the security measures that we take in order to protect your privacy and gives certain assurances on things that we will not do. Broad Tele is committed to providing you with a personalised service that meets your needs in a way that safeguards your privacy. When we obtain personal information from you, or when you take a new service from us, You may change your decision at any time by telephoning us, writing to us or emailing us to inform of the change. Some of the personal information that we hold about you may be sensitive personal data within the meaning of the Data Protection Act 1998. Broad Tele will use your sensitive personal data only for the specific purpose for which it was provided by you.

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2. Personal Information

Personal Information includes information:

(1) That we obtain from you or already hold about you.

(2) That we receive from enquiries we make in connection with any application to or agreement with us or any member of the Broad Tele Team.

(3) That we receive from searches made by us or any member of the Broad Tele Team in your name with credit reference agencies, insurance claims registers or fraud prevention agencies.

(4) That we obtain about any account or policy which you, or a member of your household, hold with or through us.

(5) That we receive from anyone permitted to give information about you to us or any member of the Broad Tele Team.

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3. Collection of Personal Information

We may collect personal information about you from a number of sources including:

(1) From you when you agree to take a service from us, in which case this may include your contact details, date of birth, payment method and possibly bank account details;

(2) From you when you contact us with an enquiry or in response to a communication from us, in which case this may tell us something about your preferences;

(3) From publicly available sources, such as the electoral register.

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4. Use of Personal Information

We will use personal information about you for a number of purposes, including:

(1) To help to identify you when you telephone us to make an enquiry. For example, by asking you for your date of birth or telephone number so that we can avoid disclosing information to a person who is not authorised by you to receive it;

(2) To write to you (including electronic mail) or to telephone you (including text messages) with information about other services or products either from us or from our carefully selected partners who may contact you directly with our consent;

(3) To help us to administer accounts, services and products which we offer;

(4) To help detect fraud or loss; Information we hold about you and your preferences will help us to make sure that we contact you about things likely to be of relevance and interest to you. In some circumstances, we may do certain credit checks with licensed credit reference agencies when you apply to take a service or product. If this is applicable then it will be stated in our terms and conditions of business.

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5. Disclosure of Personal Information

Other companies in the Broad Tele Team. may use personal information for any of the purposes set out above. This is limited to companies that are related companies to Broad Tele We do not sell mailing lists to third parties for their marketing purposes. Where we have told you in advance, we may disclose certain information to third parties such as a telecoms network service provider for purposes solely connected with the provision of our service via their networks. Where required or permitted by law, information may be provided to others, such as the Police or the Inland Revenue.

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6. Protection of Your Personal Information

We use strict security measures in order to protect personal information. This includes checking your identity when you telephone us, encrypting data on our websites [and other measures] in order to ensure compliance with all applicable legal requirements.

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7. The Internet

If you communicate with us via the Internet then we may occasionally use email to contact you about our services and products. All marketing emails will have an unsubscribe option included in the bottom of the email message. Additionally, you can always send us an email to change your preferences. We use "cookies" to monitor site user traffic patterns and site usage. This helps us to understand how our customers and potential customers use our web sites so that we can develop and improve the design, layout and functionality of the sites.

A cookie is a piece of information that is stored on your computer's hard drive and which records your navigation of a web site so that, when you revisit that web site it can present tailored options to you based upon the stored information about your last visit. You can normally alter the settings of your browser to prevent acceptance of cookies. If you do not want Broad Tele to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a web site tries to put a cookie on your computer. However, rejecting cookies may affect your ability to use some of the products and/or services at our Web site.

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8. To turn off cookies in different browsers: Internet Explorer

In Internet Explorer 9. From your browser menu, select "Internet Options". This will bring up the "Internet Options" Dialogue Box. On the top of the dialogue box, select "Security", then "Custom Level". This will bring up the "Security Settings" box.

Scroll down using the scroll bar on the right hand side of the box, until you come to the section carrying the title "allow cookies to be stored on your computer". Of the options available, select "Disable", and then select the "OK" button on the bottom of the menu box.

In Internet Explorer 9. From your browser menu, select "Internet Options". This will bring up the "Internet Options" Dialogue Box. On the top of the dialogue box, select "Privacy". This will bring up the "Privacy Settings" box.

On the Privacy tab, move the slider up for a higher level of privacy or down for a lower level of privacy. Move the slider to the top to block cookies from all Web sites.

Following these instructions will stop your computer from accepting cookies in future. You may reconfigure your computer to accept cookies again by following these instructions, but by selecting "Enable", and the "OK" button on the bottom of the menu box (Internet Explorer 9 or by selecting the "Default" button (Internet Explorer 9.0).

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9. To turn off cookies in different browsers: Netscape

In Netscape 4.7: First, on your top menu, select "Edit", and then "Preferences". This will bring up the "Preferences" menu box. From the options on the left-hand side, select "Advanced" which will bring up another menu. Half way down, you will see a section on cookies, and if you wish to turn cookies off, you should select "Disable", and then the "OK" button on the bottom of the menu box.

You may reconfigure your computer to accept cookies again by following these instructions, but by selecting "Accept All Cookies," and then selecting the "OK" button on the bottom of the menu box.

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10. Monitoring of calls

We may monitor and record communications we receive. This may be done to improve the service which we provide, to ensure compliance with our practices and procedures and where, for example, a contract is entered into by that means to provide evidence of the transaction.

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